‌Effective Date: April 23, 2026‌
‌Website:‌ www.pinner-papers.com

‌1. Introduction and Order Processing‌
Welcome to PINNER PAPERS LIMITED (“we,” “our,” or “us”). This Shipping Policy outlines the processes, timelines, costs, and terms related to the shipping and delivery of orders placed on our e-commerce store, www.pinner-papers.com.

All orders are subject to processing time and product availability. We are proud to ship a curated collection of desktop essentials, decorative trays, and coasters, such as our “Hand Hammered Copper Decorative Tray” and “Premium Thick Cork Coasters,” from our operational base in Harrow, United Kingdom.

‌2. Order Processing Time‌

• ‌Processing:‌ Once your order is successfully placed and payment is confirmed, please allow ‌1-3 business days‌ for us to process your order. Processing includes order verification, payment clearance, and preparing your items (like our “Interactive Jigsaw Puzzle Silicone Coasters” or “Luxe Emerald Green Resin Agate Tray”) for dispatch.
• ‌Business Days:‌ Our business days are Monday through Friday, excluding UK public holidays.
• ‌Delays:‌ During peak seasons, sales promotions, or unforeseen circumstances, processing times may be slightly extended. We will notify you via email if there is any significant delay.

‌3. Shipping Destinations‌
We currently ship to destinations within the ‌United Kingdom‌. We are working to expand our shipping network. For international shipping inquiries, please contact our customer service before placing your order.

‌4. Shipping Methods, Costs & Delivery Timelines‌
We partner with reputable courier services to ensure your items arrive safely. Shipping costs are calculated based on your delivery address, the total weight, and dimensions of your order.

‌Standard Shipping (UK Mainland):‌

• ‌Cost:‌ ‌FREE‌ on all orders.
• ‌Estimated Delivery Time:‌ ‌3-7 business days‌ after your order has been dispatched.
• ‌Service:‌ Typically delivered via Royal Mail or other tracked courier services.

‌Express Shipping (UK Mainland):‌

• ‌Cost:‌ A flat fee of ‌£5.99‌.
• ‌Estimated Delivery Time:‌ ‌1-3 business days‌ after dispatch.
• ‌Service:‌ Delivered via tracked and expedited services (e.g., DPD, DHL).

‌Delivery to Remote Areas (UK Highlands & Islands, Northern Ireland):‌

• Deliveries to these regions may incur additional charges and experience longer transit times (up to 10 business days). Any applicable surcharges will be displayed at checkout.

‌5. Order Tracking‌
Once your order is dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. Please allow up to 24 hours for the tracking information to become active on the courier’s website.

‌6. Shipping Address Accuracy‌
You are responsible for providing a complete, accurate, and deliverable shipping address at checkout. Please double-check all details (including name, street, city, postcode) before confirming your order. PINNER PAPERS LIMITED is not responsible for delays or losses resulting from an incorrect or incomplete address provided by the customer.

If you realize you have entered an incorrect address, contact us immediately at sunsetwan@pinner-papers.com. If your order has not yet been processed, we may be able to amend it.

‌7. Delivery‌

• ‌Receiving Your Order:‌ Packages typically do not require a signature but may be left in a safe place as per the courier’s discretion. Please ensure someone is available to receive items that require one.
• ‌Failed Delivery Attempts:‌ If a delivery attempt fails (e.g., no one is available), the courier will usually leave a card with instructions for redelivery or collection from a local depot. Failure to collect the parcel may result in it being returned to us.
• ‌Undelivered/Returned Packages:‌ If a package is returned to us due to an incorrect address, refusal of delivery, or repeated failed delivery attempts, we will contact you. You will be responsible for any additional shipping charges required to resend the order. If reshipping is not requested, a refund for the products (minus the original and return shipping costs and any restocking fees) will be issued.

‌8. Taxes, Duties, and Customs (UK Customers)‌
All prices on our website include UK Value Added Tax (VAT) where applicable. There are no additional customs duties or import taxes for shipments within the United Kingdom.

‌9. Order Issues (Damage, Loss, Incorrect Items)‌

• ‌Damaged/Missing Items:‌ Inspect your package upon delivery. If your items (such as the “Classic Frosted Glass Candle Jar” or “Modern Golden Leaf Ceramic Jewelry Tray”) arrive damaged or parts are missing, please contact us within ‌48 hours‌ of delivery at sunsetwan@pinner-papers.com with your order number and photos of the damage/product packaging. We will work with you to arrange a replacement or refund.
• ‌Lost Packages:‌ If your tracking information indicates a delivery, but you have not received your parcel, please first check with neighbors or your local delivery office. If the package is still missing, contact us. We will initiate an investigation with the carrier. For packages confirmed lost, we will reship your items (subject to availability) or issue a full refund.
• ‌Incorrect Items Received:‌ If you receive the wrong item, please notify us within 48 hours. We will arrange a prepaid return label and expedite the correct item to you.

‌10. Contact Us‌
For any questions regarding shipping, tracking, or delivery, please contact our customer service team:

‌PINNER PAPERS LIMITED‌
The Cottage Harrow St. Mary’s Cricket Club,
Headstone Lane, Harrow,
Middlesex, United Kingdom,
HA2 6NF
‌Phone:‌ +44 20 8428 9100
‌Email:‌ sunsetwan@pinner-papers.com

We are available Monday to Friday, 9:00 AM to 5:00 PM GMT.

‌11. Policy Changes‌
We reserve the right to update this Shipping Policy at any time to reflect changes in our services, carrier partners, or applicable laws. The updated version will be posted on this page with a new “Effective Date.”